Frequently Asked Questions
Shipping Timeline
Most in-stock items will arrive 1-2 business days after receipt of your order. A shipping timeline specific to your destination can be viewed in checkout.
Shipping windows are estimates and delivery dates cannot be guaranteed.
What do I do if I have not received my order?
Please do allow 2 full business days after placing your order. If you’ve not received it after this time, please call our Customer Service Team free on 0800 021 1983, or email us at united_kingdom@yodeyma.com
How do I place an order?
Access our Web page to begin browsing our catalog.
Once you've found the product you want, you'll need to click 'Add to Cart'. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise, you'll need to enter the details manually.
Please remember to double-check all your details
SHIPPING
Where do you currently ship to?
We offer nationwide shipping across the UK, with the only exception being the Channel Islands, ensuring that our products reach you no matter where you are located.
How much does shipping cost?
When placing your order, the website will inform you of any shipping costs, and also of how much more you need to spend to reach free shipping.
Experience our premium inspired fragrances with convenient and transparent shipping costs!
How long does it take for a shipment to arrive?
Typically, shipments arrive within 1 to 2 business days.
What should I do if I have problems with my order?
If you encounter any issues with your order, please reach out to united_kingdom@yodeyma.com, or call free on 0800 021 1983 for assistance.
Where can I see the tracking of my order?
Tracking information is not provided, as delivery is within 1-2 business days, but if it’s been longer than that, please contact our customer service team, and we’ll track your order for you.
RETURNS
What is your return policy?
Our return policy allows for returns within 14 calendar days from the date you receive your order. For further details, please refer to our Return Policy page.
How do I return an order?
To initiate a return or exchange, simply reach out to our customer service team at united_kingdom@yodeyma.com or call 0800 021 1983.
What should I do if my order is lost, damaged, or stolen?
In the unfortunate event that your order is lost, damaged, or stolen, please contact our customer service team at united_kingdom@yodeyma.com or call 0800 021 1983 to request assistance.
RESELLERS
How do I become a distributor of Vikenias products?
To become a Vikenias distributor, follow these simple steps:
• Go to the top menu and click on the "Professionals" button.
• Fill out the form with your business information.
• One of our customer service team will then call you to complete your registration.
Once registered, you can start enjoying all the benefits of being a Vikenias distributor.
Do I have to pay to become one?
No, you do not have to pay to become a distributor. It is completely free of charge.